Terms and Conditions
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1. Reservation and Booking:
All reservations are subject to availability.
A deposit per person is required to confirm your booking. (Non-refundable.)
Full payment must be received 14 days or by another agreed-upon date prior to the scheduled tour. Without a deposit, the tour will not depart. (Failure to pay by the specified date will release the reserved spot to guests on our waiting list.)
2. Payment
A: we need 30% deposit for confirm the tour. For easy check inn make the full online payment before tourstart.
3. Cancellation and Refund Policy:
A. Cancellation by the Guest
If a guest cancels their booking for any reason, the following fees apply:
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More than 14 days before departure: ₱2,000 per person (admin fee).
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Exception: Private tour deposits are non-refundable.
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8–14 days before departure: ₱7,000 per person.
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0–7 days before departure: 100% of the total price (no refund).
All cancellation fees are non-refundable and will be charged accordingly. Guests may choose to reschedule their booking to a later date, subject to availability.
B. Cancellation by the Resort
If the resort must cancel due to:
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Government-imposed weather warnings
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Boat trip suspension by the Coast Guard
Guests may choose one of the following options:
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Rebooking Guests may reschedule to the next available date at no additional cost. Rebooking is subject to availability and must be requested in advance.
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In case of cancellations due to a typhoon or other weather-related decisions by the Coast Guard, no refund can be issued.
If a tour cannot be completed due to weather conditions (only upon instruction from the Coast Guard), the service not received can be rescheduled for a later date. (no refund)
The resort is not responsible for missed flights due to delays. Please allow sufficient time in your travel schedule.
C. Change Dates
We charge a fee of 1,000 PHP for a date change.
For short-notice date changes, a fee of 2,000 PHP per person may apply.
All date changes are subject to availability.
Please note that in the case of a downgrade when changing dates, no price adjustment or refund will be given.
4. Number of participants
Group tours can be booked upon request. Tourstart every Day possible.
5. Resort Policies
Guests are required to comply with all resort policies and guidelines during their stay.
The resort reserves the right to refuse service or remove guests who fail to adhere to the policies without any refund or compensation.
6. Force Majeure
The resort shall not be liable for any changes, cancellations, or delays caused by circumstances beyond its control, including but not limited to natural disasters, acts of God. government actions, or other unforeseen events
In the event of a force majeure, the resort will work with guests to the best of its ability to find suitable alternatives or arrangements.
7. Liability
The resort shall not be held liable for any loss, damage, injury, or theft of personal belongings during the guest's stay.Guests are advised to secure their valuables.
8. Agreement
By submitting your reservation deposit, you acknowledge and agree to abide by these terms and conditions. Please proceed with booking the tour only if you agree to the aforementioned terms.
Thank you
